With Christmas just days away, this Friday we wanted to publish a story that was shared with us, not by a customer, but by the daughter of a customer. This was actually a nomination for our Salute to Service program. While we’ve not announced the 2018 winner on our blog yet, we thought this week was a perfect time to share the story of Brian Henderson.
We received the following in the mail:
This is a copy of a handwritten letter by my 92-year-old mother, Charlotte Bailey. A handwritten letter is rare anymore, but Brian Henderson went above and beyond to help her and she wants you to know about it. His actions also helped me, her daughter. I do my best to care for her, but I struggle from some serious health problems and Brian’s intervention was a Godsend for us both.
It might be hard to read so I will type it out for you:
“It was a blustery, cold Saturday before Christmas Day on Monday. The thermometer was dropping and the little old lady (these are her words not mine) who lived back the lane began to wonder, “Is there enough fuel oil to last through the cold weekend weather until Tuesday when Harvest Land would be open?” So she called Harvest Land hoping someone would be at the office to help – she got a recorded message: “Open Tuesday.”
In a few moments, her phone rang. Someone had intercepted her call and a sympathetic voice inquired about the problem and the little old lady explained her anxiety. Within an hour on that windy Saturday evening, a Harvest Land fuel truck drove up the icy lane. The driver jumped out with wind and freezing rain hitting his face and with kindness and caring took care of the low oil worry for the little old lady back the lane.
Thank you so much Brian Henderson, for your big-hearted caring on a cold Christmas weekend. This is a truly happy Christmas story.”
In this world where so often a company puts their focus on their bottom line, it’s great you are recognizing your hard-working employees. Please thank Brian on our behalf and award him this honor from your company. He truly touched my mom’s heart and deserves this. Her name is Charlotte Bailey.
Submitted by Charlotte Bailey and Lori Stone (daughter of the little old lady who lives back the lane)
From you friends and neighbors at Harvest Land,
we wish you a very Merry Christmas.