Who is Harvest Land?: Tammie Fox

Harvest Land has a lot of quality people working behind the scenes to ensure we’re meeting our customers’ needs every single day. Every so often we will highlight an employee that works diligently to serve our members.

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Tammie is the Receptionist/Credit Assistant in our Richmond Administrative office and has worked at Harvest Land for eight years. If you’ve ever called this office and hung up thinking, “That was the nicest person I’ve ever talked to in customer service,” you probably talked to Tammie……more on that, below.

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Her main responsibilities include answering phones,  entering in customer payments and  addressing commercial delinquents. Tammie assists with any questions members may have on billing, payment or new accounts. She then directs them to the appropriate place if she cannot answer their question.

Tammie’s favorite part of her job with the co-op is “getting to work with all the amazing people at Harvest Land and all of our members”.

What three words would she use to describe Harvest Land?

  1.  Knowledgeable
  2. Courteous
  3. Helpful

Tammie is an active participant of our Cultivating Communities program, and the organization she volunteers for is the American Legion Auxiliary where she runs the concession stand at the Richmond Fireworks. In her time outside work, Tammie enjoys bowling,  throwing darts and spending time with family and friends whenever she can.

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Tammie (left) and her family

Earlier this month Tammie was honored through our Salute to Service program where she was nominated by three individuals for her outstanding customer service. Check out what Harvest Land customers had to say about her:

“Tammie at your front desk is just about the nicest and most helpful person I think I’ve ever dealt with. Always happy, nice, jubilant and willing to help with any questions I’ve ever had about my account with Harvest Land. She is also very knowledgeable about her job and I think she deserves the nomination.” – Mike Adkins, Road ReadyTammie Fox3

“I am an oil customer of Harvest Land’s and had trouble with my bill. Tammie at the front desk was so pleasant to work with as we got the issue straightened out. She helped me understand how the invoicing works and made me feel much better about the situation. She sure helped me a lot and was very curtious. ” – Rita Gabbard

“In today’s world of automated phones, it is such a pleasure to talk with Tammie Fox each time I call.  I have never met Tammie in person, but always recognize her friendly voice and wonderful laugh.  I always hang up with not only all my questions answered, but also with a smile on my face. If Tammie has ever had a “bad” day at work, no customer would ever know because of the pleasant and professional way she answers the phone.  In addition to all her required job skills, her phone skills are outstanding.  I am sure that any highly stressed customer who calls also has a smile on their face when they hang up the phone. As it often does, one question may lead to more questions.  Tammie has always been able not only to answer them all, but has never made me feel like my question were ever “dumb” (but I am sure many were).  Being raised in the city is so different from the country. Tammie needs to be recognized for a job ALWAYS well done and her excellent communication and people skills.  Tammie is truly an outstanding asset to Harvest Land.  If anyone deserves a cash prize and 2 vacation days, Tammie Fox is the one!!!” – Rita Mitchell, Ossian, IN

Tammie is a fantastic asset on our team and the nominations she received from customers are a testament to that. Her work ethic and positive attitude make her an outstanding  coworker in our Richmond office. Next time you call our Richmond office, be sure to say hello to Tammie!

 

 

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Salute to Service Winner Announced

In September we invited you to send us stories of the positive encounters or experiences you have with Harvest Land employees for our Salute to Service program. We asked you to share with us the instance of an employee going above and beyond, someone handling a difficult assignment with professionalism or an employee representing Harvest Land in an oustanding way.

Ask and you shall receive, indeed.

We received 78 nominations from Harvest Land customers and employees nominating their peers.  This was an amazing response to a simple ask! But it sure made our job difficult. We closed nominations on November 8 and then asked our employee base to read through all nominations and choose their top three choices to win the 2017 Salute to Service Award.

At our cooperative Christmas party on December 1 the winner was announced. Today we want to share with you the winner:

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The nomination, written and submitted by Harvest Land HR Manager, Luann Nichol:

Scott,

I know you challenged the employee group to tell you a story of a co-worker going above and beyond for a customer or of someone handling a difficult assignment or representing Harvest Land in a great way.

I would like to take a few minutes to talk about Kim Buttery.  Kim is an employee going above and beyond to represent Harvest Land in a great way.  Nearly one year ago, Kim was given the most devastating news any human being can be given.  She was told she had cancer.  I, having four older siblings that have battled cancer with one sibling losing his battle, understand the “mountain” Kim was going to have to climb and the battle she would be fighting over the next year and beyond.

Now a year later, Kim has completed her round of intense chemotherapy treatments and is finishing up her radiation treatments.  Over the course of this past year, Kim has managed to utilize minimal sick time and vacation time.  There were days Kim could have chosen to curl up in her blanket in bed and stay home and rightfully so.  There were days she came in looking wary and tired, feeling sick, but she never complained or wanted anyone to feel sorry for her.  She sat at her desk and worked diligently, answered phones, assisted customers and provided leadership for her team.  Kim has been an inspiration to her family, her church family, her staff, her co-workers not only in Richmond but within all of Harvest Land’s business divisions and anyone in the community who knows her. 

As the H.R. Manager at Harvest Land, Kim is the definition of a dedicated employee with a work ethic like none other.  Kim cares about her staff, her fellow co-workers and the member customers of Harvest Land.  Kim continues to battle this disease with dignity, grace and courage.  The road ahead is still long and Kim knows that but just as she has over this last year, she will continue to trek ahead one step at a time until she is over that mountain.  May God continue to bless Kim and her family as he has over this last year.  He has certainly blessed Harvest Land and its members with Kim’s presence over the last forty one years.  Thank you.

Luann Nichol

H.R. Manager  

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Kim received greater than 37% of the total votes from our employees.

Congratulations, Kim!

We’re proud to call you a colleague and friend to many. 

Thank you for every single person (all 78 of you!) who contributed to this contest. The entries absolutely impressed us and frankly, made us quite proud to work at Harvest Land.

So much good came from one simple request for a story.

In the months ahead, we’ll be highlighting the other outstanding submissions from customers and employees in an effort to give you a better look at the people behind your local farmer-owned cooperative.

 

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Salute to Service

With more than fifty locations, it can be difficult to hear about all the great things happening within our cooperative, thanks in large part to our team of dedicated employees. As of late, we’ve had several members contact us regarding outstanding customer service from Harvest Land employees.

We appreciate this candid feedback from our members, and we want to keep it going. 

We’d like to invite you to participate in our Salute to Service program, which will recognize employees for a job well done.

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You can participate by sending us stories of the positive encounters or experiences you have with Harvest Land employees.

Share with us the instance of an employee going above and beyond, someone handling a difficult assignment with professionalism or an employee representing Harvest Land in an oustanding way.

We invite you to tell us

why an employee deserves to be

commended on a job well done.

 Fuel Delivery

In late fall, we’ll present the top Salute to Service entries to our employee base and ask them to vote for the best example of a Harvest Land employee exceeding expectations. The winner – as chosen by their peers – will be rewarded with a $1,000 cash prize and 2 vacation days. For the person that submits the winning entry? Well, they’ll walk away with $250.

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Keep a watchful eye this harvest season as the weather cools and don’t hesitate to contact us with your story/stories for Salute to Service.

Tammie fox

You can submit entries by emailing  nominations@harvestlandcoop.com or contact our President/CEO, Scott Logue at 765.962.1527.

Deadline to submit entries is November 8, 2017 at 5:00 PM.

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We look forward to hearing about all the great things our hard-working employees do to cultivate positivity in communities and keep our cooperative business strong for the next generation.

 

 

 

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